Privacy Policy
1. Who this covers
This policy applies to people who use the SquareDrop website and app to order food for delivery or pickup in the Marietta / Cobb County area, and to people who join our launch mailing list. Restaurants and drivers are covered by their own separate agreements.
2. What we collect
You give us:
- Account details: email address and a password. Passwords are stored only as a salted hash; we never see or keep the plain password.
- Profile: your name and phone number.
- Delivery addresses: street, unit, city, state and ZIP for addresses you save.
- Launch mailing list: if you enter your email address on our website before launch, we store that address so we can tell you when we go live. That is the only thing we collect through that form, and it is the only thing we use it for.
Created as you use the app:
- Order history: what you ordered, from which restaurant, when, the amounts, and any special instructions you typed.
- Approximate location: if you allow it, your device location is used to show restaurants near you. You can decline; the app still works if you enter an address.
- Geocoded coordinates: when you save an address we convert it to map coordinates (latitude/longitude) so delivery distance and fees can be calculated.
We do NOT collect or store your card number. Card details are entered directly into our payment processor (Stripe) and handled by them. We keep only a Stripe reference token that lets us charge a card you have authorized and never the card number, expiry, or security code.
Pickup orders are paid in person at the restaurant, so we process no payment for them at all.
3. Why we use it
- To create and run your account.
- To take, price, and fulfil your orders.
- To route a delivery to your address and let the restaurant and driver identify your order (your name and delivery address are shared with the driver; your name is shown to the restaurant so a pickup can be matched to you).
- To calculate delivery distance and fees.
- To send you a launch announcement if you joined the mailing list, and occasional service updates afterwards if you have an account.
- To provide support and respond to you.
- To detect, prevent and address fraud, abuse, and technical problems.
We do not sell your personal information.
4. Who we share it with
We share the minimum needed with service providers who act on our behalf:
| Provider | What it receives | Why |
|---|---|---|
| Stripe | Payment details you enter, and order amounts | To process delivery payments securely |
| Shipday | Your name and delivery address for a delivery order | To dispatch and route the driver |
| Google Maps | Addresses you enter | To convert them to map coordinates |
| Resend | Your email address and the contents of emails we send you | To deliver account, order and launch email |
| Cloudflare | Technical request data for our website and apps | To host and protect them |
| Sentry | Technical error data (configured to exclude personal data) | To detect and fix crashes |
Each is bound to use the data only to provide its service to us. We may also disclose information if required by law, to enforce our terms, or to protect the rights and safety of our users. If SquareDrop is ever involved in a merger or sale, information may transfer as part of that transaction.
5. How long we keep it
We keep account and order information while your account is active and as needed to run the service, resolve disputes, and meet legal, tax, and accounting obligations. Launch mailing list addresses are kept until you unsubscribe or until launch email has been sent, whichever is later. You can ask us to delete your account (see section 7); some records may be retained where the law requires.
6. How we protect it
Passwords are hashed. Access to your account requires authentication. Data in transit is encrypted (HTTPS). We limit staff access to what’s needed to operate the service. No system is perfectly secure, so we cannot guarantee absolute security.
7. Your choices and rights
- Access / correction: you can view and edit your profile and addresses in the app.
- Deletion: email support@squaredropga.com to request account deletion.
- Location: you can turn off location permission in your device settings at any time.
- Mailing list: every email we send carries an unsubscribe link, and you can also email support@squaredropga.com to be removed. We do not send marketing text messages.
Depending on where you live you may have additional rights, such as the right to access, delete, or port your data, or to object to certain processing. Email support@squaredropga.com and we will respond as required by applicable law.
8. Children
SquareDrop is not directed to children under 13, and we do not knowingly collect their information.
9. Changes
We may update this policy. Material changes will be posted here with a new effective date, and where appropriate we’ll notify you in the app.
10. Contact
Questions about this policy or your data: support@squaredropga.com